Shipping policy

SHIPPING POLICY

Last updated: July 19, 2026

At VORONOI, we are committed to providing a fast and reliable shipping experience. All orders are shipped from our U.S. fulfillment center to ensure faster delivery and better service.

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or U.S. holidays will be processed on the next business day.

During major sales events, product launches, or holiday seasons, processing times may be slightly extended.

2. Shipping Location

All orders are shipped from our U.S. warehouse.

We currently provide shipping services within the United States.

3. Delivery Time

Standard Shipping

  • Processing Time: 1–2 Business Days
  • Shipping Time: 3–7 Business Days
  • Total Estimated Delivery Time: 4–9 Business Days

Delivery times are estimates and may vary depending on carrier conditions, weather, holidays, or other unexpected circumstances.

4. Shipping Rates

Shipping fees are calculated at checkout based on:

  • Delivery address;
  • Package weight;
  • Selected shipping method.

Free shipping promotions may be offered periodically and will be clearly displayed on our website.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow 24–72 hours for tracking information to update after the carrier receives your package.

You can track your order through the tracking link provided in your shipping confirmation email.

6. Multiple Package Shipments

To ensure the fastest delivery, some orders may be shipped in multiple packages depending on inventory availability and warehouse processing.

You may receive separate tracking numbers for different packages.

7. Shipping Carriers

VORONOI works with trusted shipping carriers, including but not limited to:

  • USPS
  • UPS
  • FedEx
  • Other reliable fulfillment partners

VORONOI reserves the right to select the most suitable carrier based on destination, delivery speed, and package requirements.

8. Delivery Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to factors outside our control, including:

  • Severe weather;
  • Carrier delays;
  • Holiday shipping volume;
  • Incorrect shipping information provided by customers.

Shipping times shown on our website are estimates only and are not guaranteed delivery dates.

9. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If an order cannot be delivered due to an incorrect or incomplete address:

  • Additional shipping fees may apply for reshipment;
  • Refunds may be issued after deducting original shipping costs and any carrier return fees.

Please contact us as soon as possible if you notice an incorrect address.

10. Lost or Stolen Packages

Once a package is marked as delivered by the carrier, VORONOI is not responsible for lost or stolen packages.

If your package shows as delivered but cannot be located, please:

  1. Check around your delivery location;
  2. Contact your local carrier;
  3. Contact us for assistance.

We will do our best to help resolve the issue.

11. Inventory Availability

VORONOI manages inventory across multiple sales channels, including Shopify and TikTok Shop.

Although we strive to maintain accurate inventory information, occasional inventory synchronization delays may occur.

If an item becomes unavailable after purchase, we will:

  • Offer a full refund; or
  • Provide an alternative product of equal value with customer approval.

12. Contact Us

For any questions regarding shipping, please contact:

Email: support@voronoi.com

We aim to respond within 1–2 business days.