Refund policy

RETURN & REFUND POLICY

Last updated: July 19, 2026

At VORONOI, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Window

We accept returns within 30 days after the delivery date.

To be eligible for a return, the item must:

Be unused, unworn, and in its original condition;
Include all original tags, packaging, inserts, and accessories;
Be free from stains, odors, makeup, perfume, sweat, pet hair, or any signs of use.

For hygiene reasons, items showing visible signs of wear may not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Final sale or clearance items;
Gift cards;
Customized or personalized products;
Products damaged due to misuse, improper care, or normal wear and tear;
Items returned without prior authorization.

3. Exchanges

We offer one free exchange per order for eligible size or style changes, subject to product availability.

Additional exchanges may require the customer to cover shipping costs.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:

Your order number;
Photos or videos clearly showing the issue;
A brief description of the problem.

After verification, we may offer:

A replacement item;
Store credit; or
A full refund.

VORONOI reserves the right to request additional information before approving any claim.

5. Return Shipping Costs

Customers are responsible for return shipping costs for non-quality-related returns.
Original shipping fees are non-refundable.
If the return is due to our error (incorrect, defective, or damaged item), VORONOI will cover the return shipping costs.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

6. Refunds

Once your return is received and inspected, we will notify you regarding the approval status.

Approved refunds will be processed to the original payment method within 5–10 business days.

Please note that your financial institution may require additional processing time before the refund appears in your account.

7. Order Cancellation

Orders may be canceled free of charge before shipment.

Once an order has been shipped, it can no longer be canceled and must follow the standard return process after delivery.

8. Fraud Prevention

To protect both our customers and our business, orders identified as high-risk by our fraud detection systems may require additional verification before shipment.

VORONOI reserves the right to:

Request additional identity or payment verification;
Delay shipment until verification is completed;
Cancel and fully refund orders that cannot be successfully verified.

9. Inventory Availability

We strive to maintain accurate inventory levels across all sales channels. However, due to inventory synchronization delays between Shopify, TikTok Shop, and other sales channels, an item may occasionally become unavailable after an order has been placed.

In such cases, VORONOI reserves the right to: